Why does Aspect charge more than Renzy?

Aspect charges £132/hr versus Renzy's £120/hr. Aspect is a large multi-trade company covering plumbing, electrical, gas, and more - running that breadth of service comes with higher overheads. Renzy specialises in plumbing and boiler work only, which means a leaner operation and lower running costs. Both offer 12-month workmanship guarantees; Renzy also shows you the price upfront before you commit.

Why does Aspect have a 4.0-star Trustpilot rating despite so many reviews?

Aspect has nearly 20,000 reviews accumulated over many years across multiple trades. Maintaining consistent quality at that scale is genuinely difficult - a notable portion of reviews are 1-star, often citing communication or billing issues. That said, many customers have had positive experiences. It's worth reading recent reviews to get a picture of current service levels, rather than relying on the headline score alone.

Can I book Aspect online, or do I need to call?

Aspect offers both phone and online booking, with a 24/7 call centre for urgent jobs. Renzy's booking is fully self-service online - you choose the job, see the price before confirming, and pick a time slot without any back-and-forth.

Is Aspect a good option for boiler repairs in London?

Yes, Aspect covers boiler repairs as part of their wide service range. Their large team means good availability across London. Renzy's engineers focus specifically on plumbing and boiler work - if you want a specialist rather than a generalist, that's worth factoring in. Both companies are Gas Safe registered.

All comparisons

Aspect vs Renzy Plumbers

Name: Aspect
Rating: 4

London Plumber Comparison, see how Aspect and Renzy stack up against each other.

Key takeaways

Aspect charges £132 an hour compared to Renzy's £120 an hour, making them more expensive. Aspect is a large established company with more reviews than Renzy (19,000 vs fewer), but also a much lower average rating at 4.0 compared to Renzy's 5 stars. Having operated longer explains their review volume, but a notable portion of their reviews are 1-star.

	RenzyPlumbers
Hourly Rate	£120 first hour Best Value	£132 first hour
Trustpilot Rating	4.4 Trustpilot Rating	4.0 Trustpilot Rating
Booking Method	Online, Phone, Chat	Phone, Online
Response Time	Same-day service available	Same-day service available
Guarantee	12-month workmanship guarantee	12-month workmanship guarantee
Established	2025	2004
Key Strengths	Flexible timeslot booking Fully online booking - no phone calls needed Transparent pricing upfront Modern, customer-first approach	Very large number of reviews Wide range of services Same-day availability

Last updated: 19th April 2026

The Bottom Line

When comparing Aspect and Renzy, both offer quality plumbing services across London. However, Renzy brings a modern, tech-first approach that makes booking faster and simpler. Aspect has been around since 2004 and offers 24/7 call centre. They're known for very large number of reviews. Renzy stands out with fully online booking (no phone calls needed), transparent upfront pricing, and a tech-driven experience built by experts who combine 15 years of plumbing experience with 15 years in tech. We're Gas Safe registered, insured, and vetted, with competitive pricing starting from just £120. If you value transparency, modern technology, and want to book a trusted plumber without the hassle of phone calls, Renzy is your best choice for plumbing and boiler repairs in London.

Disclaimer

The information provided on this page is for general comparison purposes only and was accurate to the best of our knowledge at the time of publication. Pricing, services, ratings, and other details are subject to change without notice. Some data on this page is automatically fetched and may contain errors or inaccuracies. We make every effort to ensure accuracy, but we cannot guarantee that all information is current or complete.

Trustpilot ratings and review counts are sourced from publicly available information and may have changed since this comparison was created. We recommend visiting each company's website and Trustpilot page directly to verify current ratings and read recent reviews.

This comparison is not intended as an endorsement or recommendation. We are not affiliated with Aspect and this comparison is based on publicly available information. Customers should conduct their own research and due diligence before making any purchasing decisions. Renzy accepts no liability for any decisions made based on this comparison.

All prices shown include VAT where applicable. Please confirm final pricing directly with each company before booking.

Aspect vs Renzy Plumbers: FAQs

Why does Aspect charge more than Renzy?: Aspect charges £132/hr versus Renzy's £120/hr. Aspect is a large multi-trade company covering plumbing, electrical, gas, and more - running that breadth of service comes with higher overheads. Renzy specialises in plumbing and boiler work only, which means a leaner operation and lower running costs. Both offer 12-month workmanship guarantees; Renzy also shows you the price upfront before you commit.
Why does Aspect have a 4.0-star Trustpilot rating despite so many reviews?: Aspect has nearly 20,000 reviews accumulated over many years across multiple trades. Maintaining consistent quality at that scale is genuinely difficult - a notable portion of reviews are 1-star, often citing communication or billing issues. That said, many customers have had positive experiences. It's worth reading recent reviews to get a picture of current service levels, rather than relying on the headline score alone.
Can I book Aspect online, or do I need to call?: Aspect offers both phone and online booking, with a 24/7 call centre for urgent jobs. Renzy's booking is fully self-service online - you choose the job, see the price before confirming, and pick a time slot without any back-and-forth.
Is Aspect a good option for boiler repairs in London?: Yes, Aspect covers boiler repairs as part of their wide service range. Their large team means good availability across London. Renzy's engineers focus specifically on plumbing and boiler work - if you want a specialist rather than a generalist, that's worth factoring in. Both companies are Gas Safe registered.