British Gas vs Renzy Plumbers
Key takeaways
British Gas doesn't publish an hourly rate, so you can't compare its labour cost with Renzy's £120 first hour before you book. Boiler repairs are sold as a fixed-price job or bundled with a cover plan, and other work is quoted by the engineer on the day. On Trustpilot, British Gas scores 4.4 from 357,677 reviews, with 20% of them 1-star.
RenzyPlumbers | British Gas | |
|---|---|---|
| Hourly Rate | £120 first hour Best Value | Not published no hourly price transparency |
| Trustpilot Rating | 4.4 Trustpilot Rating | 4.4 Trustpilot Rating |
| Booking Method | Online, Phone, Chat | Online, Phone |
| Response Time | Same-day service available | Same-day for emergency boiler repairs booked before 11am (80% in 2025) |
| Guarantee | 12-month workmanship guarantee | 12-month guarantee on boiler repairs |
| Key Strengths |
|
|
Last updated: 3rd October 2026
The Bottom Line
When comparing British Gas and Renzy, the biggest difference is price transparency. British Gas doesn't publish an hourly rate: boiler repairs are sold as a fixed-price job or with a cover plan, and anything outside that is quoted by the engineer. Renzy publishes its rate, £120 for the first hour, and shows you the price before you book. British Gas has national coverage, same-day emergency boiler repairs when booked before 11am, and a 12-month guarantee on boiler repairs. For many customers the brand alone is reassuring. Renzy stands out with fully online booking (no phone calls needed), transparent upfront pricing, and a tech-driven experience built by experts who combine 15 years of plumbing experience with 15 years in tech. We're certified, insured, and vetted. If you want a local London team, modern technology and a price you can see before you book, Renzy is your best choice for plumbing and boiler repairs in London.
Disclaimer
The information provided on this page is for general comparison purposes only and was accurate to the best of our knowledge at the time of publication. Pricing, services, ratings, and other details are subject to change without notice. Some data on this page is automatically fetched and may contain errors or inaccuracies. We make every effort to ensure accuracy, but we cannot guarantee that all information is current or complete.
Trustpilot ratings and review counts are sourced from publicly available information and may have changed since this comparison was created. We recommend visiting each company's website and Trustpilot page directly to verify current ratings and read recent reviews.
This comparison is not intended as an endorsement or recommendation. We are not affiliated with British Gas and this comparison is based on publicly available information. Customers should conduct their own research and due diligence before making any purchasing decisions. Renzy accepts no liability for any decisions made based on this comparison.
All prices shown include VAT where applicable. Please confirm final pricing directly with each company before booking.
British Gas vs Renzy Plumbers: FAQs
- What is British Gas's hourly rate?
British Gas doesn't publish an hourly rate. Its one-off boiler repair is sold at a fixed price (£295 for non-members when we checked, including parts and labour, with a £100 call-out fee if the fault can't be fixed), and other work is quoted separately. Renzy charges £120 for the first hour and shows you the price before you book.
- Is British Gas or Renzy cheaper?
Without a published hourly rate it's hard to compare directly. For quick repairs that take around an hour, Renzy's £120 first-hour rate is usually the cheaper option. For repairs that need costly parts, a fixed-price repair can work out better value, although some repairs are excluded. It's worth getting both prices before you book.
- Do I need British Gas cover to book a repair?
No. British Gas offers one-off boiler repairs without existing cover, and also sells repair plus cover packages. Renzy has no subscriptions or cover plans: you book the job you need and pay for that job.
- How do British Gas reviews compare to Renzy's?
British Gas has a 4.4-star Trustpilot rating from 357,677 reviews across all its services, including energy supply. Renzy is much smaller, with a 4.4-star rating from 11 reviews. Reading recent reviews for boiler repairs specifically gives a clearer picture than the headline score.
How do they stack up?
Other London plumbers worth comparing