Is My Plumber part of a larger company?

Yes - My Plumber is part of Fantastic Services, one of the UK's largest home services franchise groups. That gives them broad coverage across London and the M25, and access to a large pool of engineers. As with any franchise, individual engineer quality can vary. Renzy is an independent company - smaller, but every engineer we send is directly vetted by us.

Why does My Plumber charge more than Renzy?

My Plumber charges £132/hr versus Renzy's £120/hr. Operating as part of a large franchise involves franchise fees, centralised infrastructure, and marketing costs - all of which factor into the rate. Renzy keeps overheads low by being a small specialist team and handling bookings through our own technology, which lets us price more competitively.

Does My Plumber offer 24/7 emergency plumbing?

Yes - My Plumber offers 24/7 phone and online booking and aims to arrive within 60 minutes. This is a genuine advantage for late-night or weekend emergencies. Renzy focuses on same-day and scheduled jobs during business hours. If you need someone at 2am, My Plumber's round-the-clock availability is worth knowing about.

How do the Trustpilot ratings compare?

My Plumber holds a 4.6-star Trustpilot rating from 235 reviews - solid for a franchise operation covering many engineers. Renzy is newer with fewer reviews, but currently holds a 5-star rating. Because we have fewer reviews, individual ones carry more weight - reading them directly will give you a clearer picture than the score alone.

All comparisons

My Plumber vs Renzy Plumbers

Name: My Plumber
Rating: 4.6

London Plumber Comparison, see how My Plumber and Renzy stack up against each other.

Key takeaways

My Plumber charges £145 per hour compared to Renzy's £120 per hour - that's about 21% more expensive. They have a strong Trustpilot score of 4.6, but as part of the large Fantastic Services group they lack the personal, tech-driven approach that sets Renzy apart.

	RenzyPlumbers
Hourly Rate	£120 first hour Best Value	£145 first hour
Trustpilot Rating	4.4 Trustpilot Rating	4.6 Trustpilot Rating
Booking Method	Online, Phone, Chat	Online, Phone
Response Time	Same-day service available	Aims to arrive within 60 minutes
Guarantee	12-month workmanship guarantee	12-month workmanship guarantee
Established	2025	2005
Key Strengths	Flexible timeslot booking Fully online booking - no phone calls needed Transparent pricing upfront Modern, customer-first approach	Part of the Fantastic Services group Gas Safe registered engineers Fully insured technicians

Last updated: 19th April 2026

The Bottom Line

When comparing My Plumber and Renzy, both offer professional plumbing services across London. However, Renzy brings a modern, tech-first approach that makes booking faster and simpler. My Plumber is part of the larger Fantastic Services group, offering Gas Safe registered engineers and 24/7 availability, aiming to arrive within 60 minutes. With a 4.6 Trustpilot score from 235 reviews they have a solid reputation, but as a large franchise operation the service experience can be inconsistent. Renzy stands out with fully online booking (no phone calls needed), transparent upfront pricing, and a tech-driven experience built by experts who combine 15 years of plumbing experience with 15 years in tech. We're Gas Safe registered, insured, and vetted, with competitive pricing starting from just £120 and a 5-star Trustpilot rating. If you value transparency, modern technology, and exceptional service quality, Renzy is your best choice for plumbing and boiler repairs in London.

Disclaimer

The information provided on this page is for general comparison purposes only and was accurate to the best of our knowledge at the time of publication. Pricing, services, ratings, and other details are subject to change without notice. Some data on this page is automatically fetched and may contain errors or inaccuracies. We make every effort to ensure accuracy, but we cannot guarantee that all information is current or complete.

Trustpilot ratings and review counts are sourced from publicly available information and may have changed since this comparison was created. We recommend visiting each company's website and Trustpilot page directly to verify current ratings and read recent reviews.

This comparison is not intended as an endorsement or recommendation. We are not affiliated with My Plumber and this comparison is based on publicly available information. Customers should conduct their own research and due diligence before making any purchasing decisions. Renzy accepts no liability for any decisions made based on this comparison.

All prices shown include VAT where applicable. Please confirm final pricing directly with each company before booking.

My Plumber vs Renzy Plumbers: FAQs

Is My Plumber part of a larger company?: Yes - My Plumber is part of Fantastic Services, one of the UK's largest home services franchise groups. That gives them broad coverage across London and the M25, and access to a large pool of engineers. As with any franchise, individual engineer quality can vary. Renzy is an independent company - smaller, but every engineer we send is directly vetted by us.
Why does My Plumber charge more than Renzy?: My Plumber charges £132/hr versus Renzy's £120/hr. Operating as part of a large franchise involves franchise fees, centralised infrastructure, and marketing costs - all of which factor into the rate. Renzy keeps overheads low by being a small specialist team and handling bookings through our own technology, which lets us price more competitively.
Does My Plumber offer 24/7 emergency plumbing?: Yes - My Plumber offers 24/7 phone and online booking and aims to arrive within 60 minutes. This is a genuine advantage for late-night or weekend emergencies. Renzy focuses on same-day and scheduled jobs during business hours. If you need someone at 2am, My Plumber's round-the-clock availability is worth knowing about.
How do the Trustpilot ratings compare?: My Plumber holds a 4.6-star Trustpilot rating from 235 reviews - solid for a franchise operation covering many engineers. Renzy is newer with fewer reviews, but currently holds a 5-star rating. Because we have fewer reviews, individual ones carry more weight - reading them directly will give you a clearer picture than the score alone.